**Return and Refund Policy: Your Satisfaction is Our Priority**
At Pacmac Computer Shop, we are dedicated to ensuring your complete satisfaction with every purchase you make. We understand that sometimes situations change, and that’s why we’ve put together this Return and Refund Policy to make the process as clear and hassle-free as possible.
We are committed to delivering high-quality products and services that meet your expectations. If you’re not entirely satisfied with your purchase, we’re here to help.
You have 15 days from the date of purchase to initiate a return. We want you to feel confident that your shopping experience with us is risk-free.
**Conditions for Returns:**
For a smooth return process, please make sure that:
– The item is in its original condition, including all packaging, tags, and accessories.
– The item is unused and undamaged.
– The product is not on the list of non-returnable items (such as personalized or custom-made products).
We understand that you might prefer a refund in certain cases. Here’s how we handle refunds:
– Refunds will be issued using the same payment method used for the original purchase.
– You can expect the refund to be processed within 2 business days after we receive the returned item.
**Exchanges and Replacements:**
If you received a defective or damaged item, we’re happy to provide an exchange or replacement. Just reach out to our friendly customer support team, and they will guide you through the process.
**How to Initiate a Return:**
Here’s what you need to do to start the return process:
1. Contact our customer support team at 01 388 266 or 71 801 515 within 1 day of receiving your order.
2. Provide your order number and details about the item you wish to return.
3. Our team will guide you through the rest of the process, including whether you need a return authorization and the best way to ship the item back to us.
**Special Cases and Exceptions:**
We understand that unique situations can arise. If you receive an incorrect item or your purchase arrives damaged, please let us know as soon as possible so we can make things right.
At Pacmac Comuter Shop, our customers are at the heart of everything we do. Our Return and Refund Policy is designed to ensure that your shopping experience is not only enjoyable but also worry-free. If you have any questions or concerns, don’t hesitate to reach out to us. We’re here to assist you every step of the way.
Please note that our policy may be subject to occasional updates. We will always keep you informed of any changes that might affect your shopping experience.
Thank you for choosing Pacmac. We appreciate your trust in us and look forward to serving you again in the future.